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Technical Support

   
   
Technical Support
For help joining a meeting and/or setting up your
audio connection, please contact the
Technical Support Help Desk at

866-229-3239


Online Recovery Peer-Based Support Group Meetings
Confidential & Anonymous
Facilitated by professionally trained Group Leaders (not volunteers)
Low meeting cost; No monthly fee
Choose your participation level - it's okay to just listen
Register for a Meeting

* 2011 University of Michigan Peer Support
Effectiveness Study  -  Read More »


OUR NEXT MEETING



If you need assistance for joining a meeting and/or setting up your audio connection, please contact the Technical Support Desk at 866-229-3239.

For additional assistance, we have provided several help topics to help you familiarize yourself with connecting to and participating in a meeting, our meeting structure and guidelines, and computer requirements.


General Meeting Information


What do I need to attend an online support group? – To attend an online support group, you will need just 2 things.

System Requirements –Check here to see if your computer meets the minimum requirements.

Group Meeting Schedule – View the current calendar of meetings.


Connecting to and Joining a Meeting

Audio connection: Phone – Connect to the audio portion of meeting using your phone.

Audio connection: Computer / Voice over intenet (VOIP) – Connect to the audio portion of the meeting using your computer (VOIP).

Switching audio connection modes – Switch from a phone connection to VOIP or from VOIP to a phone connection.

Muting and unmuting your audio in a meeting – Need to temporarily mute your audio? Learn how here. 


How the Meeting Space Works

Before the meeting starts – What you see before the meeting leader starts the meeting.

The meeting screen – Familiarize yourself with the meeting screen.

Mac users – Mac users see a slightly different meeting screen. Read about the differences here.

Adding Text, Lines, Shapes, and Pointers to the Meeting Screen – Learn how to use the interactive tools.

Determine Who's in the Meeting – Learn how to identify the names of the participants.

Determine Who's Talking in a Meeting – Learn how to recognize who's talking.

Video - See the meeting leader.

Muting and unmuting your audio in a meeting – Need to temporarily mute your audio? Learn how here.

Printing the meeting contents – Print the information you learned in the meeting.

Saving the meeting contents – Save the information you learned in the meeting.

Exiting the meeting – At the end of (or at any time during) the meeting, follow these instructions to exit.