What is the Anthem Online Peer Support group? Anthem Online Peer Support groups provide people living with mental health challenges a place to share experiences, discuss coping skills and offer hope to one another. Meetings are conducted via computers, tablets or smartphones. You will be able to see the person facilitating the meeting, view helpful materials and talk with other participants in the meeting. If you choose, you can be seen if you turn on your camera.
These meetings are peer-based, self-help groups. They are facilitated by Certified Peer Specialists, people who have overcome their own mental health challenges and have received training on how to help others. Our Certified Peer Specialists are supervised by licensed clinicians. They are here to assist and encourage participants.
How do I sign up and is it free? Just go to www.supportgroupscentral.com/anthem-va to set up an account and register to attend a group. You will need your Anthem HealthKeepers Plus member ID number when you set up your account. Then you will create a password to register and log in for meetings. These meetings are free to attend. These groups are provided by our service partner Support Groups Central. You can find more information about how the meetings work when you set up your account on their website.
Who facilitates the online support groups? These meetings are facilitated by Certified Peer Specialists, people who have overcome their own mental health challenges and have received training on how to help others. Our Certified Peer Specialists are supervised by licensed clinicians. You will be able to learn more about the individuals who lead our meetings when you create your Support Groups Central account online.
What if I don't feel like talking or sharing? You don't have to talk or share if you don't want to. At check-in, you can simply say your first name (or remain anonymous) and indicate that you don't want to speak.
Will my comments be kept confidential? Yes! When you join a meeting, you choose the name you'd like to use. You can add a nickname for yourself in your profile so that participants in the meetings will only know you by your nickname. You can also remain totally anonymous if you'd like to. We won't release any of your information or any comments you make in a meeting, and no other identifying information is shared.
Do I have to have a webcam? No, you don't need a webcam. You can listen through your computer’s speakers and speak through a headset, microphone or cellphone.
Can I receive help on how to sign up and join a meeting? I want to make sure I am set up correctly. You can look at this short video link to video to help you get ready for a meeting. You can also go to this link insert link to test to test that you will be able to connect to the meeting successfully.
If you are still having trouble and need technical support, feel free to call us at 1-888-799-0907, ext. 2 or email us at firstname.lastname@example.org. You can also reach out to your care coordinator or call Anthem HealthKeepers Plus Member Services at 1-855-323-4687 (TTY 711) Monday through Friday from 8 a.m. to 8 p.m. Eastern time.
How do I join by phone? You can join a meeting using a smartphone that has internet access. Unfortunately, you cannot dial a number to call into a meeting – you must use the internet.
Can I join more than one meeting a week? Absolutely! Some meetings cover specialized topics, but you are able to join as many or as few meetings as you wish each week.
For more information on Anthem Online Peer Support, or for technical support, please call:
(888) 799-0907 ext. 2 or email us at email@example.com.