Support Groups Central (SGC) does not share or sell any participant information.
Information We Collect
We may collect personal information about you (such as your name, email address and cell phone number) that you provide voluntarily. We may also use information we receive when you use our services or information we get from third parties. We use your personal information that you provide to respond to your questions, provide you the specific services you select and send you emails about Site maintenance and updates.
Information You Provide
When you interact with our services, we collect information that you provide to us. For example, most of our services require you to set up a SGC account, so we need to collect a few important details about you, such as your name, username, password, email address, phone number, and age. We may also ask you to provide us with some additional information that will be publicly visible on our services. Other services may require you to provide us with a debit or credit card number and its associated account information.
Of course, you'll also provide us whatever information you send through our services. Keep in mind that the users who view your content can always save that content or copy it outside of our platform. So, the same common sense that applies to the internet at large applies to the Site as well: Do not send messages or share content that you would not want someone to save or share.
When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you have used and how you have used them. We might know, for instance, that you viewed particular content for a certain period of time. Here’s a fuller explanation of the types of information we collect when you use our services:
Information We Collect from Third Parties
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
- Interaction Information. How you interact with our services, such as which content you view or which search queries you submit.
- Communication Information. How you communicate with others posting content on the Site, such as their names and the time and date of your communications.
- Content Information. We collect content you create on our services, such as custom stickers, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
- Device Information. We may collect information from and about the devices you use. For example, we may collect:
- information about your hardware and software, such as the hardware model, operating system version, device memory, unique application identifiers, apps installed, unique device identifiers, browser type, language, battery level, and time zone;
- information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and
- information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength.
- Location Information. When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
- Log Information. We also collect log information when you use our website, such as:
- details about how you’ve used our services;
- device information, such as your web browser type and language;
- access times;
- pages viewed;
- IP address;
- identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and
- pages you visited before or after navigating to our website.
We may collect information about you from other users, our affiliates, and third parties. Here are a few examples:
Use of your Personal Information
- If you link your account to another service (like a third-party app), we may receive information from the other service, like how you use that service.
The personal information collected on this Site will be used to provide the services you have requested or authorized.
We may use both personal and non-personal information for research purposes, and we may provide such information in the aggregated form as well as unaggregated form to third parties. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site. Other ways we may use your information and share with third parties are further elaborated below in this section.
Here are other ways we may use your information:
- develop, operate, improve, deliver, maintain, and protect our products and services.
- send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
- monitor and analyze trends and usage.
- enhance the safety and security of our products and services.
- verify your identity and prevent fraud or other unauthorized or illegal activity.
- use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
- enforce our Terms and Conditions and other usage policies and comply with legal requirements.
Other than the cases described above, we will not release personal information about you to a third party without your consent.
Control Over Your Information
We want you to be in control of your information, so we provide you with the following tools.
Security of your Personal Information
- Access, Correction, and Portability. You can access and edit most of your basic account information on our Site. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
- Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by changing the settings in the app or on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
- Deletion. While we hope you’ll remain a lifelong user of the Site, if for some reason you ever want to delete your account, just go here to learn how.
We have implemented technology and security policies, rules and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.
Users in the European Union
If you’re a user in the European Union, you should know that SGC is the controller of your personal information. Here is some additional information we would like to bring to your attention:
Rights of Access, Deletion, Correction, and Portability
You can exercise your rights of access, deletion, correction, and portability as described above.
Bases for Using Your Information
Your country only allows us to use your personal information when certain conditions apply. These conditions are called “legal bases” and, at SGC, we typically rely on one of four:
Your Right to Object
- Contract. One reason we might use your information is because you’ve entered into an agreement with us.
- Legitimate interest. Another reason we might use your information is because we have—or a third party has—a legitimate interest in doing so. For example, we need to use your information to provide and improve our services, including protecting your account, providing customer support, and helping you find content we think you’ll like. An important point to understand about legitimate interest is that our interests don’t outweigh your right to privacy, so we only rely on legitimate interest when we think the way we are using your data doesn’t significantly impact your privacy or would be expected by you, or there is a compelling reason to do so.
- Consent. In some cases we’ll ask for consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device or Site permissions. Even if we’re not relying on consent to use your information, we may ask you for permission to access data like contacts and location.
- Legal obligation. We may be required to use your personal information to comply with the law, like when we respond to valid legal process or need to take action to protect our users.
You have the right to object to our use of your information. With many types of data, we’ve provided you with the ability to simply delete it if you don’t want us processing it anymore. For other types of data, we’ve given you the ability to stop the use of your data by disabling the feature altogether. You can do these things on the Site. If there are other types of information you don’t agree with us processing, you can contact us.
We may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live. Whenever we share information of EU users outside the EU we make sure an adequate transfer mechanism is in place.
If you’re a California resident, you have certain privacy rights under California law, including the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this notice.
California residents have the following rights under the CCPA:
Personal Information Requests
You have the right to request we tell you what personal information we’ve collected about you and how we’ve used it over the past 12 months.
Once we receive and verify your request, we will provide you a report showing:
- The categories and specific personal information we’ve collected.
- The categories of sources for the personal information we collected about you.
- Our business purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
You have the right to request we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
How California Residents Can Submit Requests under the CCPA.
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Online here
- via email to us at: email@example.com
Only you, or your authorized agent acting on your behalf, may make a request related to your personal information under the CCPA.
Our services are not directed to children under 18 and we do not knowingly collect information about children under 13. That being said, you may also make a request on behalf of your minor child.
You may only make a personal information request twice within a 12-month period.
Your request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a request does not require you to create an account with us. We will only use personal information provided in such a request to verify your identity or authority to make the request.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of EU users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
Laste updated August 28, 2020